Can't undelete emails - Help

maverickoffshore · 06/22/2009, 12:29 AM

So my wife accidentaly deleted an email to the trash folder. She then went to trash, opened the file clicked the tab in the top left corner, selected move to file and then inbox. The file did not move. I tried the same thing on my Pre and I am having the same problem. We have 1.0.3 on both phones and both have been soft reset. Any ideas or is the same thing happening to anyone else?

puzzlegal · 06/22/2009, 11:28 AM

No idea. I did exactly what you describe and it worked for me.

ryleyinstl · 06/22/2009, 12:48 PM

Works for me as well.....did you try to log into the web client for your e-mail and undeleting it from there?

markinbright · 06/22/2009, 09:15 PM

I have the same problem. When I try to Move items from the Deleted Folder back to the Inbox, I get no error messages but the move doesn't actually happen. The email just stays in the Deleted Folder. I tried syncing the folder immediately, but that doesn't help. FWIW, this is an Exchange email account. I can go back into my account on a PC and everything works as it should. But sometimes I accidentally delete items on the Pre (accidental flick) and I need to immediately undelete them.

I also have noticed some weirdness with the Drafts folder. If I open an email in the Drafts folder, I can no longer see it in Drafts on my PC. Even after I close it on the Pre. I'm assuming these are minor bugs in the Exchange Active Sync to be worked out in future updates. Anyone else having the problem?

acyork · 06/22/2009, 09:41 PM

This has happened to me as well on an IMAP server. Doesn't happen every time, but is annoying when it does happen.

JoeyB718 · 06/25/2009, 04:14 PM

Same issue, every time...i just have to resend it to myself, which sucks later when I have to find it

RaleighPalm · 07/20/2009, 01:03 PM

I just encountered the same scenario. (I got my Pre Sat night.) Unfortunately, the prescribed technique to recover (undelete) the deleted email doesn't work for me. See Palm support article 44583 (I cannot post links yet).

I have a POP account with mindspring.com (earthlink.net). My sync deleted emails option is on.

Any news whether this is a bug or something I am not doing correctly? If a bug, has it been reported (or do I need to do so)?

Thanks.

dmrfresh · 12/06/2009, 08:51 PM

Hey Palm, how about a delete/cancel message in the email app. All the other apps have this fundamental feature, and lets face it, accidental swipes are commonplace.

Shadavis08 · 12/06/2009, 08:55 PM

if you download preware you can get that patch for the email

06/22/2009, 12:29 AM	#1 (permalink)
maverickoffshore Member Join Date: Jun 2009 Posts: 13 Thanks: 5 Thanked 6 Times in 3 Posts	Can't undelete emails - Help So my wife accidentaly deleted an email to the trash folder. She then went to trash, opened the file clicked the tab in the top left corner, selected move to file and then inbox. The file did not move. I tried the same thing on my Pre and I am having the same problem. We have 1.0.3 on both phones and both have been soft reset. Any ideas or is the same thing happening to anyone else?

12/06/2009, 08:51 PM	#8 (permalink)
dmrfresh Member Join Date: Apr 2003 Location: Maryland Posts: 125 Thanks: 0 Thanked 0 Times in 0 Posts	Hey Palm, how about a delete/cancel message in the email app. All the other apps have this fundamental feature, and lets face it, accidental swipes are commonplace. __________________ Sprint Treos 300->600->650->700p

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06/22/2009, 11:28 AM	#2 (permalink)
puzzlegal Member Join Date: Jun 2009 Posts: 60 Thanks: 5 Thanked 3 Times in 2 Posts	No idea. I did exactly what you describe and it worked for me.

06/22/2009, 12:48 PM	#3 (permalink)
ryleyinstl Member Join Date: Jun 2009 Location: STL, MO Posts: 1,605 Thanks: 38 Thanked 317 Times in 215 Posts	Works for me as well.....did you try to log into the web client for your e-mail and undeleting it from there?

06/22/2009, 09:15 PM	#4 (permalink)
markinbright Member Join Date: Sep 2002 Posts: 84 Thanks: 0 Thanked 0 Times in 0 Posts	I have the same problem. When I try to Move items from the Deleted Folder back to the Inbox, I get no error messages but the move doesn't actually happen. The email just stays in the Deleted Folder. I tried syncing the folder immediately, but that doesn't help. FWIW, this is an Exchange email account. I can go back into my account on a PC and everything works as it should. But sometimes I accidentally delete items on the Pre (accidental flick) and I need to immediately undelete them. I also have noticed some weirdness with the Drafts folder. If I open an email in the Drafts folder, I can no longer see it in Drafts on my PC. Even after I close it on the Pre. I'm assuming these are minor bugs in the Exchange Active Sync to be worked out in future updates. Anyone else having the problem?

06/22/2009, 09:41 PM	#5 (permalink)
acyork Member Join Date: Jun 2009 Posts: 26 Thanks: 5 Thanked 1 Time in 1 Post	This has happened to me as well on an IMAP server. Doesn't happen every time, but is annoying when it does happen.

06/25/2009, 04:14 PM	#6 (permalink)
JoeyB718 Member Join Date: Jun 2009 Posts: 30 Thanks: 0 Thanked 0 Times in 0 Posts	Same issue, every time...i just have to resend it to myself, which sucks later when I have to find it

07/20/2009, 01:03 PM	#7 (permalink)
RaleighPalm Member Join Date: Jul 2009 Posts: 27 Thanks: 5 Thanked 2 Times in 2 Posts	I just encountered the same scenario. (I got my Pre Sat night.) Unfortunately, the prescribed technique to recover (undelete) the deleted email doesn't work for me. See Palm support article 44583 (I cannot post links yet). I have a POP account with mindspring.com (earthlink.net). My sync deleted emails option is on. Any news whether this is a bug or something I am not doing correctly? If a bug, has it been reported (or do I need to do so)? Thanks.