My Cracked Screen

quahtrader · 06/07/2009, 08:52 PM

Be careful, don't let this happen to your Pre.

I really have no idea how it happened, possibly while I was sitting in a chair that had metal arms - and my leg pressed against it.

Looks like a hard case is needed - or maybe make certain the screen side is against your leg and not facing out.

I guess I'll find out tomorrow if TEP was worth my investment or not....

The cracks start at the button and go all the way up the screen. There are twice as many cracks as you can see in the pictures.

Display still works fine, however touch is all messed up. Bottom third of the screen doesn't touch, and a spot on the middle of the screen keeps "touching" automatically every couple of seconds. Can't even answer the phone because I can't slide the green dot up.

Big Dookie · 06/07/2009, 08:54 PM

Wow, that's pretty brutal.

DDD · 06/07/2009, 08:57 PM

Sorry. Bummer

turb0rexx · 06/07/2009, 08:57 PM

Damn, that sucks. Is the Pre really that fragile?

Someone in another thread mention that his wife cracked her screen already.

Grim · 06/07/2009, 09:00 PM

That does suck! Seems the Pre screen is somewhat fragile, eh?

quahtrader · 06/07/2009, 09:02 PM

Quote:

Originally Posted by turb0rexx

Damn, that sucks. Is the Pre really that fragile?

Someone in another thread mention that his wife cracked her screen already.

You know, I've been extremely careful with this phone. I honestly don't understand how is cracked, as I've treated it like my newborn baby. I've never broken a phone - ever - and I've had one for at least 15 years.

It is obviously my fault, I have no doubt. Like I said above, when I took it out of my pocket and the supplied case, and noticed the cracks, I was sitting in a chair that had wrought iron arms - and my leg was probably pressing against it on the side. I'm pretty sure I wasn't "sitting" on the phone. That is the only thing I can think of.

So, is it fragile? I don't know. But again, I can think of nothing "severe" that I did to cause the damage.

kevhead · 06/07/2009, 09:04 PM

dang! sorry to hear man. the worst part about carrying around a high tech expensive toy in the pocket.

does anyone think it would the plastic would be more fragile than glass? i personally think they should've went with glass instead. i would think the glass would hold up better depending on thickness/type used.

advantages/disadvantages to both i guess.

OneDeep · 06/07/2009, 09:05 PM

Whoa i still got my plastic cover on and when I put the phone in my pocket i use the pouch

quahtrader · 06/07/2009, 09:09 PM

Quote:

Originally Posted by OneDeep

Whoa i still got my plastic cover on and when I put the phone in my pocket i use the pouch

Phone was in the pouch when this happened.

poopsie · 06/07/2009, 09:11 PM

I just threw up in my mouth a little bit...

Colonel Kernel · 06/07/2009, 09:14 PM

I spent the $40 for the case, as I wanted to keep it on my hip and now I'm doubly glad that I did.

hchavarria · 06/07/2009, 09:21 PM

This happens. I broke the glass of three iphone's. In the pocket they are vulnerable. I use invisi le shield and when in my pocket the screen always goes towards my body never out, I figure if it gets hit at least it won't be on the screen.

quahtrader · 06/07/2009, 09:23 PM

Quote:

Originally Posted by Colonel Kernel

I spent the $40 for the case, as I wanted to keep it on my hip and now I'm doubly glad that I did.

I carried my Centro around unprotected in the same front pocket for 2 years without incident. I was planning on getting that plastic "clamshell" belt case I saw on this board - but, obviously, not soon enough.

Also, if you can't tell from the pictures, the cracks all look like they start right at the top of the button - from the edge that meet the top of the button. Seems to me that something would have had to have been pressing directly on that spot.

Technologic 2 · 06/07/2009, 09:34 PM

Quote:

Originally Posted by kevhead

dang! sorry to hear man. the worst part about carrying around a high tech expensive toy in the pocket.

does anyone think it would the plastic would be more fragile than glass? i personally think they should've went with glass instead. i would think the glass would hold up better depending on thickness/type used.

advantages/disadvantages to both i guess.

Glass is no better, my son cracked his ipod touch the first day he got it. Unfortunately no insurance, so he is living with a crack across the top of his screen

cme · 06/07/2009, 09:35 PM

wow same thing happen to my wife!!

Her pre work for couple hours until the cracks got longer then she starting crying lol

prochobo · 06/07/2009, 09:36 PM

TEP will cover this, but you'll have to pay a deductible. Shoulda got ESRP. . .

poopsie · 06/07/2009, 09:40 PM

Quote:

Originally Posted by cme

wow same thing happen to my wife!!

Her pre work for couple hours until the cracks got longer then she starting crying lol

Oh oh, when the tears start it usually means my check book is coming out-

quahtrader · 06/07/2009, 09:41 PM

Quote:

Originally Posted by Technologic 2

Glass is no better, my son cracked his ipod touch the first day he got it. Unfortunately no insurance, so he is living with a crack across the top of his screen

Well, I'd live with it probably, as you can only see the cracks if you look from the side. The problem is the touch is messed up, I assume as a result of the cracks - so the device is impossible to operate properly.

Quote:

Originally Posted by cme

wow same thing happen to my wife!!

Her pre work for couple hours until the cracks got longer then she starting crying lol

Did your wife know what caused the damage? Or was she suprised (like I was) that anything had even happened?

DougB541 · 06/07/2009, 09:44 PM

Yeah i've heard the similar iphone stories.

Front pocket tighness cracked screens.

quahtrader · 06/07/2009, 09:47 PM

Quote:

Originally Posted by prochobo

TEP will cover this, but you'll have to pay a deductible. Shoulda got ESRP. . .

I thought TEP was a combination of ESRP AND the Assurion insurance - and that ESRP didn't cover crack screens.

Am I incorrect?

View Poll Results: Did your PRE screen crack.
No - still in good condition	565	62.78%
Yes - but I dropped or bumped it	56	6.22%
Yes - but I was careful with it	279	31.00%
Voters: 900. You may not vote on this poll

06/07/2009, 08:57 PM	#3 (permalink)
DDD Member Join Date: Nov 2003 Location: Dallas Posts: 59 Thanks: 10 Thanked 0 Times in 0 Posts	Sorry. Bummer __________________ Also Known as 3_D

06/07/2009, 09:00 PM	#5 (permalink)
Grim Member Join Date: Sep 2000 Location: Somewhere along the 45th parallel. Posts: 368 Thanks: 23 Thanked 23 Times in 20 Posts	That does suck! Seems the Pre screen is somewhat fragile, eh? __________________ “Wolves are the top of the food chain, and when the wolf population is healthy, all other animal and plant populations are healthy.” -- To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

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Posted By	For	Type	Date
Palm Pre Screen Cracked - webOS Hardware - Palm Support Forums	This thread	Refback	06/22/2009 02:49 AM
Palm Pre to take Europe by storm this September at around 400 euro - Reader comments	This thread	Refback	06/22/2009 02:37 AM
Palm Pre and Web OS discussion. - The Something Awful Forums	This thread	Refback	06/21/2009 10:17 PM
Palm Pre - User opinions and reviews	This thread	Refback	06/21/2009 09:36 PM
Palm Pre and Web OS discussion. - The Something Awful Forums	This thread	Refback	06/21/2009 09:35 PM
baw - Re: ***Warning Pre Screens are cracking and Palm and Sprint are Covering Up the Problem***** - Palm Pre General Discussion - Buzz About Wireless Forum	This thread	Refback	06/21/2009 03:56 PM
Re: Palm Pre Screen Cracked - webOS Hardware - Palm Support Forums	This thread	Refback	06/21/2009 03:18 PM
baw - Re: Anyone have screen cracking issues? - Issues - Buzz About Wireless Forum	This thread	Refback	06/21/2009 01:06 PM
baw - Re: ***Warning Pre Screens are cracking and Palm and Sprint are Covering Up the Problem***** - Palm Pre General Discussion - Buzz About Wireless Forum	This thread	Refback	06/21/2009 10:09 AM
baw - ***Warning Pre Screens are cracking and Palm and Sprint are Covering Up the Problem***** - Palm Pre General Discussion - Buzz About Wireless Forum	This thread	Refback	06/21/2009 12:06 AM
baw - Anyone have screen cracking issues? - Issues - Buzz About Wireless Forum	This thread	Refback	06/20/2009 11:11 PM

06/07/2009, 08:54 PM	#2 (permalink)
Big Dookie Member Join Date: May 2009 Posts: 245 Thanks: 6 Thanked 29 Times in 21 Posts	Wow, that's pretty brutal.

06/07/2009, 08:57 PM	#4 (permalink)
turb0rexx Member Join Date: Feb 2009 Location: So Cal Posts: 93 Thanks: 32 Thanked 22 Times in 15 Posts	Damn, that sucks. Is the Pre really that fragile? Someone in another thread mention that his wife cracked her screen already.

06/07/2009, 09:04 PM	#7 (permalink)
kevhead Member Join Date: Oct 2007 Posts: 91 Thanks: 9 Thanked 1 Time in 1 Post	dang! sorry to hear man. the worst part about carrying around a high tech expensive toy in the pocket. does anyone think it would the plastic would be more fragile than glass? i personally think they should've went with glass instead. i would think the glass would hold up better depending on thickness/type used. advantages/disadvantages to both i guess.

06/07/2009, 09:05 PM	#8 (permalink)
OneDeep Member Join Date: Apr 2009 Location: Indiana, Ohio Posts: 680 Thanks: 14 Thanked 49 Times in 34 Posts	Whoa i still got my plastic cover on and when I put the phone in my pocket i use the pouch

06/07/2009, 09:11 PM	#10 (permalink)
poopsie Member Join Date: May 2006 Posts: 204 Thanks: 40 Thanked 34 Times in 15 Posts	I just threw up in my mouth a little bit...

06/07/2009, 09:14 PM	#11 (permalink)
Colonel Kernel Member Join Date: Apr 2009 Location: Boston, MA Posts: 398 Thanks: 83 Thanked 58 Times in 27 Posts	I spent the $40 for the case, as I wanted to keep it on my hip and now I'm doubly glad that I did.

06/07/2009, 09:21 PM	#12 (permalink)
hchavarria Member Join Date: Jun 2009 Posts: 198 Thanks: 2 Thanked 7 Times in 7 Posts	This happens. I broke the glass of three iphone's. In the pocket they are vulnerable. I use invisi le shield and when in my pocket the screen always goes towards my body never out, I figure if it gets hit at least it won't be on the screen.

06/07/2009, 09:36 PM	#16 (permalink)
prochobo Member Join Date: Jun 2009 Location: Louisville, KY Posts: 174 Thanks: 30 Thanked 14 Times in 8 Posts	TEP will cover this, but you'll have to pay a deductible. Shoulda got ESRP. . .

06/07/2009, 09:44 PM	#19 (permalink)
DougB541 Banned Join Date: Apr 2009 Posts: 762 Thanks: 34 Thanked 114 Times in 62 Posts	Yeah i've heard the similar iphone stories. Front pocket tighness cracked screens.



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