"Some data was damaged, but has been recovered."

Auberon Barnable · 07/01/2009, 11:35 PM

"Always eject your phone from your desktop computer before disconnecting."

Is anyone else getting the above message when using their Pre as a USB drive to transfer files while ejecting it correctly using the "Safely Remove Hardware" taskbar app with Windows XP? I get it every time I disconnect. The files transfer successfully so I doubt any harm was done. I've even tried it with a different computer (also running XP) with the same results. It's done this since I got it 3 weeks ago and none of the updates have helped.

Maybe it's because I have a "laptop" and not a desktop as the error states. Heh.

Darknight · 07/01/2009, 11:37 PM

I only get that if I just yank the cord. If I go through the taskbar app i don't get it... Are you sure you're waiting until the "Safe to blah blah" prompt?

mlawrnce · 07/01/2009, 11:38 PM

Try "ejecting" disk

geogray · 07/01/2009, 11:42 PM

Quote:

Originally Posted by Auberon Barnable

"Always eject your phone from your desktop computer before disconnecting."

Is anyone else getting the above message when using their Pre as a USB drive to transfer files while ejecting it correctly using the "Safely Remove Hardware" taskbar app with Windows XP? I get it every time I disconnect. The files transfer successfully so I doubt any harm was done. I've even tried it with a different computer (also running XP) with the same results. It's done this since I got it 3 weeks ago and none of the updates have helped.

Maybe it's because I have a "laptop" and not a desktop as the error states. Heh.

On my Windows 7 RC machine, I get this message once in a while. It does not seem to matter how long I wait either. It just happens. There never seems to be any harm, so i just ignore it now.

geogray · 07/01/2009, 11:42 PM

Quote:

Originally Posted by Auberon Barnable

"Always eject your phone from your desktop computer before disconnecting."
...
Maybe it's because I have a "laptop" and not a desktop as the error states. Heh.

No, it does not matter. My Windows 7 machine is an HP desktop.

mrloserpunk · 07/01/2009, 11:45 PM

I've never seen that error, and I normally wait a few seconds after my data is done xfering and then just unplug it. I didnt even think about doing it any other way

I will use correct method now!

Auberon Barnable · 07/01/2009, 11:59 PM

Quote:

Originally Posted by Darknight

I only get that if I just yank the cord. If I go through the taskbar app i don't get it... Are you sure you're waiting until the "Safe to blah blah" prompt?

Thanks for the responses.

Yeah I'm sure (14 year PC tech here). I even have the "Display device components" setting checked and the Palm Pre is present and that's specifically the device I'm "ejecting". If it's not really hurting anything I wish there would be the option of preventing this error from appearing every time.

sacherjj · 07/02/2009, 12:02 AM

I just right click on the drive and select eject. Then the Pre turns back to home screen almost immediately. Man, I can't wait for the Linux SDK. I'm really remembering the annoying things in Windows.

kd0axs · 07/02/2009, 12:04 AM

Go into My Computer, right click on the drive icon for your Pre, and then click eject.

CHEEZM03 · 07/02/2009, 12:18 AM

It seems like the pre itsself doesn't recgonize that it has been ejected. It will stay on the usb/media sync mode screen even after its been ejected.

scuba_steve · 07/02/2009, 12:40 AM

As others have noted, "stopping" the device does not work...so you can't just click on the hardware wizard in the system tray. You must go to "My Computer", right-click on the Pre drive, and select "Eject"

Works every time for me.

gweempose · 07/02/2009, 01:21 AM

Quote:

Originally Posted by sacherjj

I just right click on the drive and select eject. Then the Pre turns back to home screen almost immediately.

Yep. This is the only way to get it to consistently disconnect safely.

LurkMoar · 07/02/2009, 01:40 AM

only connect my pre a handful of times but i got that message once after "safely removing hardware"

remmysmom · 07/02/2009, 01:41 AM

I was having this same problem. Will have to try this the next time! Thank you!

jsabo · 07/02/2009, 01:43 AM

Neat, works on Windows 7! No more complaining about trashing my data!

07/01/2009, 11:35 PM	#1 (permalink)
Auberon Barnable Member Join Date: Jun 2009 Posts: 69 Thanks: 0 Thanked 12 Times in 9 Posts	"Some data was damaged, but has been recovered." "Always eject your phone from your desktop computer before disconnecting." Is anyone else getting the above message when using their Pre as a USB drive to transfer files while ejecting it correctly using the "Safely Remove Hardware" taskbar app with Windows XP? I get it every time I disconnect. The files transfer successfully so I doubt any harm was done. I've even tried it with a different computer (also running XP) with the same results. It's done this since I got it 3 weeks ago and none of the updates have helped. Maybe it's because I have a "laptop" and not a desktop as the error states. Heh.

07/01/2009, 11:45 PM	#6 (permalink)
mrloserpunk Member Join Date: Jul 2008 Location: Syracuse Posts: 1,800 Thanks: 396 Thanked 235 Times in 170 Posts	I've never seen that error, and I normally wait a few seconds after my data is done xfering and then just unplug it. I didnt even think about doing it any other way I will use correct method now! __________________ "When there is no more room in hell, the dead will walk the earth"

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07/01/2009, 11:37 PM	#2 (permalink)
Darknight Member Join Date: Oct 1999 Posts: 106 Thanks: 60 Thanked 6 Times in 6 Posts	I only get that if I just yank the cord. If I go through the taskbar app i don't get it... Are you sure you're waiting until the "Safe to blah blah" prompt?

07/01/2009, 11:38 PM	#3 (permalink)
mlawrnce Member Join Date: Jun 2009 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	Try "ejecting" disk

07/02/2009, 12:02 AM	#8 (permalink)
sacherjj Member Join Date: Jun 2009 Location: Indianapolis, IN Posts: 1,582 Thanks: 36 Thanked 319 Times in 187 Posts	I just right click on the drive and select eject. Then the Pre turns back to home screen almost immediately. Man, I can't wait for the Linux SDK. I'm really remembering the annoying things in Windows.

07/02/2009, 12:04 AM	#9 (permalink)
kd0axs Member Join Date: Jun 2009 Location: Blaine, MN Posts: 150 Thanks: 3 Thanked 12 Times in 9 Posts	Go into My Computer, right click on the drive icon for your Pre, and then click eject.

07/02/2009, 12:18 AM	#10 (permalink)
CHEEZM03 Member Join Date: May 2009 Posts: 80 Thanks: 3 Thanked 3 Times in 2 Posts	It seems like the pre itsself doesn't recgonize that it has been ejected. It will stay on the usb/media sync mode screen even after its been ejected.

07/02/2009, 12:40 AM	#11 (permalink)
scuba_steve Member Join Date: May 2007 Posts: 416 Thanks: 57 Thanked 127 Times in 64 Posts	As others have noted, "stopping" the device does not work...so you can't just click on the hardware wizard in the system tray. You must go to "My Computer", right-click on the Pre drive, and select "Eject" Works every time for me.

07/02/2009, 01:40 AM	#13 (permalink)
LurkMoar Member Join Date: Mar 2009 Location: Seattle Posts: 157 Thanks: 2 Thanked 9 Times in 7 Posts	only connect my pre a handful of times but i got that message once after "safely removing hardware"

07/02/2009, 01:41 AM	#14 (permalink)
remmysmom Member Join Date: Aug 2006 Posts: 113 Thanks: 71 Thanked 3 Times in 3 Posts	I was having this same problem. Will have to try this the next time! Thank you!

07/02/2009, 01:43 AM	#15 (permalink)
jsabo Member Join Date: Sep 2003 Posts: 255 Thanks: 11 Thanked 20 Times in 13 Posts	Neat, works on Windows 7! No more complaining about trashing my data!