I keep getting errors in app catalog

H-Cubed · 10/07/2009, 09:16 PM

Any help would be appreciated,

I bought the weather bug app yesterday and I should have waited because I knew that a new Pre was coming in for me. Well I got the new Pre and everything was backed up in my Profile with the exception of the weatherbug app. Well I tried to redownload the app from the catalog, after updating to 1.2.1. So I have the latest version but when I go to download the app, I get message stating download cancelled and App Catalog unavaliable. Try again later.

Any clues as to why I cant re download this app?

jggeier · 10/07/2009, 10:03 PM

I'm having the same issue. I bought the iTunes Remote and teh initial download failed. Each time I try to redownload the app, I get the same "download cancelled" with the "App Catalog Unavailable" message.

clevin · 10/07/2009, 10:33 PM

same, 20-0% chance of working properly. i think its palm server issue.

H-Cubed · 10/09/2009, 09:05 PM

Well I cant access a app that I paid for so thats a big deal...

Elysian893 · 10/09/2009, 09:14 PM

Quote:

Originally Posted by H-Cubed

Well I cant access a app that I paid for so thats a big deal...

Did you get a receipt saying you paid for it in your email?

PreGk · 10/09/2009, 10:17 PM

ABSOLUTE CRAP! I just got my replacement and I cannot install any apps that I purchased. I can only install stuff that was not previously purchased. This is driving me nuts because now I have to wait an indefinite amount of time to install my homebrew apps bc of the wonderful app limit. Anyone call Palm support yet?

Joesmith_fromchat · 10/10/2009, 12:23 PM

I have the same issue!

H-Cubed · 10/11/2009, 05:41 PM

Quote:

Originally Posted by Elysian893

Did you get a receipt saying you paid for it in your email?

Yea I've got the receipt. Who should I contact about this?

RCJH · 10/12/2009, 01:24 AM

Having the exact same problem! I can't re-download paid apps after getting a new Pre.

PreGk · 10/12/2009, 04:40 PM

yea, I still can't use any apps I paid for since I got my replacement, and to throw salt in thw wound, my bookmarks didn't get restored from my Palm profile. I miss Hotsyncing.

jasondec72 · 10/12/2009, 07:05 PM

Same problem here. Got a new pre today and can't download ANY app from the app catalog. I purchased the WeatherBug app a few days ago. The only apps on my phone are the ones that reloaded when I signed into my Palm Profile.

Any fix?

Joesmith_fromchat · 10/13/2009, 04:57 PM

Has anyone found a fix or work around?

PreGk · 10/13/2009, 05:08 PM

nope,seems we are out of luck. I'm waiting for a level 3 Palm tech to call me back, if he tells me to wipe out my Pre again I will hang up on him/her.

PreGk · 10/13/2009, 05:09 PM

I hope everyone is calling Palm to report this error bc apparently I was the 1st to call in.

Joesmith_fromchat · 10/13/2009, 05:31 PM

I have called, again, and again, and again, the response I get is "that's odd"

I hope webos-internals has a look at this, they could fix it.

MGoerke · 10/14/2009, 03:48 AM

ok i am not alone! 1.5 weeks with my pre, i buy 2 apps replaced pre (screen went out monday night) new pre can download other stuff but not my pre paid apps!

marktaylor · 10/14/2009, 10:21 PM

Ditto here...I have contacted the developer as well...as if you look on Palm's support site, they suggest that. We shal see what happens.

Shadavis08 · 10/14/2009, 10:43 PM

i hope everyone knows that the new app fairdinkum or what ever you call it ,fixes this issue lol

marktaylor · 10/14/2009, 11:17 PM

fairdinkum fixes the space issue...does it fix not being able to re-download apps to a new, replacement phone too?

dustybmx · 10/15/2009, 02:36 PM

I am having the same issue after having my pre replaced. The Fair Dinkum app does NOT resolve this issue.

10/15/2009, 02:36 PM	#20 (permalink)
dustybmx Member Join Date: Jun 2009 Posts: 2 Thanks: 11 Thanked 0 Times in 0 Posts	Same problem, Fair Dinkum app does not fix this I am having the same issue after having my pre replaced. The Fair Dinkum app does NOT resolve this issue.

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10/07/2009, 10:03 PM	#2 (permalink)
jggeier Member Join Date: Jun 2009 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	I'm having the same issue. I bought the iTunes Remote and teh initial download failed. Each time I try to redownload the app, I get the same "download cancelled" with the "App Catalog Unavailable" message.

10/07/2009, 10:33 PM	#3 (permalink)
clevin Member Join Date: Jul 2007 Posts: 885 Thanks: 12 Thanked 80 Times in 58 Posts	same, 20-0% chance of working properly. i think its palm server issue.

10/09/2009, 09:05 PM	#4 (permalink)
H-Cubed Member Join Date: Mar 2009 Location: Columbus Ohio Posts: 50 Thanks: 11 Thanked 7 Times in 4 Posts	Well I cant access a app that I paid for so thats a big deal...

10/09/2009, 10:17 PM	#6 (permalink)
PreGk Member Join Date: Jun 2009 Posts: 292 Thanks: 25 Thanked 22 Times in 16 Posts	ABSOLUTE CRAP! I just got my replacement and I cannot install any apps that I purchased. I can only install stuff that was not previously purchased. This is driving me nuts because now I have to wait an indefinite amount of time to install my homebrew apps bc of the wonderful app limit. Anyone call Palm support yet?

10/10/2009, 12:23 PM	#7 (permalink)
Joesmith_fromchat Member Join Date: Jul 2009 Posts: 66 Thanks: 11 Thanked 9 Times in 7 Posts	I have the same issue!

10/12/2009, 01:24 AM	#9 (permalink)
RCJH Member Join Date: Sep 2009 Posts: 26 Thanks: 0 Thanked 2 Times in 2 Posts	Having the exact same problem! I can't re-download paid apps after getting a new Pre.

10/12/2009, 04:40 PM	#10 (permalink)
PreGk Member Join Date: Jun 2009 Posts: 292 Thanks: 25 Thanked 22 Times in 16 Posts	yea, I still can't use any apps I paid for since I got my replacement, and to throw salt in thw wound, my bookmarks didn't get restored from my Palm profile. I miss Hotsyncing.

10/12/2009, 07:05 PM	#11 (permalink)
jasondec72 Member Join Date: Jul 2009 Posts: 1 Thanks: 0 Thanked 0 Times in 0 Posts	Same problem here. Got a new pre today and can't download ANY app from the app catalog. I purchased the WeatherBug app a few days ago. The only apps on my phone are the ones that reloaded when I signed into my Palm Profile. Any fix?

10/13/2009, 04:57 PM	#12 (permalink)
Joesmith_fromchat Member Join Date: Jul 2009 Posts: 66 Thanks: 11 Thanked 9 Times in 7 Posts	Has anyone found a fix or work around?

10/13/2009, 05:08 PM	#13 (permalink)
PreGk Member Join Date: Jun 2009 Posts: 292 Thanks: 25 Thanked 22 Times in 16 Posts	nope,seems we are out of luck. I'm waiting for a level 3 Palm tech to call me back, if he tells me to wipe out my Pre again I will hang up on him/her.

10/13/2009, 05:09 PM	#14 (permalink)
PreGk Member Join Date: Jun 2009 Posts: 292 Thanks: 25 Thanked 22 Times in 16 Posts	I hope everyone is calling Palm to report this error bc apparently I was the 1st to call in.

10/13/2009, 05:31 PM	#15 (permalink)
Joesmith_fromchat Member Join Date: Jul 2009 Posts: 66 Thanks: 11 Thanked 9 Times in 7 Posts	I have called, again, and again, and again, the response I get is "that's odd" I hope webos-internals has a look at this, they could fix it.

10/14/2009, 03:48 AM	#16 (permalink)
MGoerke Member Join Date: May 2009 Posts: 47 Thanks: 1 Thanked 2 Times in 2 Posts	ok i am not alone! 1.5 weeks with my pre, i buy 2 apps replaced pre (screen went out monday night) new pre can download other stuff but not my pre paid apps!

10/14/2009, 10:21 PM	#17 (permalink)
marktaylor Member Join Date: Jun 2009 Posts: 53 Thanks: 1 Thanked 4 Times in 4 Posts	Ditto here...I have contacted the developer as well...as if you look on Palm's support site, they suggest that. We shal see what happens.

10/14/2009, 11:17 PM	#19 (permalink)
marktaylor Member Join Date: Jun 2009 Posts: 53 Thanks: 1 Thanked 4 Times in 4 Posts	fairdinkum fixes the space issue...does it fix not being able to re-download apps to a new, replacement phone too?